A Shining Starr

Communication was a bit tricky but was likely due to the holiday and light staffing. The house was great. The kitchen was quite sparse. Only 4 forks, spoons and knives. Only 2 small frying pans. A few more kitchen necessities would have been helpful. A large pot for pasta, more silverware, large frying pan, etc.

Everything was PERFECT! This has been one of the easiest companies we have worked with! They were helpful with any questions we had. It was easy to speak to a representative when we called. Our stay was just what we needed!

Great

Had a little trouble with the directions but eventually found it

Excellent

You guys are the best as everything was perfect

Beautiful cabin, the views are undescribable, amazing! Very helpful and friendly staff roads to cabin were very well maintained overall great experience

Spectacular view! Dollywood’s fireworks every night at 9pm was the cherry on top! Perfect cabin for our family! We will be back!

The view was beautiful.

When we arrived, we walked into a puddle of water in the kitchen. My mom noticed a drop of water in the ceiling so we ran upstairs to see what was going on and we found was the tub full of water as the faucet was not closed all the way so it was dripping into the top cap. That was what was causing the leak downstairs. I immediately called the office and within 15 mins or less they sent someone to come check it. From the start the attention and care was impressive and we appreciate the promptness of the service. While there we had an enjoyable time and we absolutely loved the cabin. The location was perfect and we even got to see a few of the critters roaming around which gave us the full cabin experience. I will definitely look into staying here again when we plan another cabin stay. Thank you so much.

Excellent

Clean cabin, good setup

Awesome cabin and view.

Great cabin for families with teens or adults. We really loved the game room. The cabin was very clean except for dust in high places like ceiling fans.

We had a few minor issues during our stay but were able to get them resolved through Supervisor Jennifer. When we first checked in, we reported housecleaning problems. We also discovered later that evening that the satellite was not working. After several phone calls back and forth, Jennifer was able to get everything worked out.

Great

This is the 2nd year we stayed at Timber Tops Cabins. (A Shining Star). The cabin was very clean and 100% ready for us. We checked in and they met our expectations. Due to the virus their office was closed so we checked in and received pass code to open door when we called in. There were 2 incidents that we needed to address. ATT was planned to work inside cabin. No problem management sent a team member to be with them. The next night at 5:30pm a service person came to the cabin to repair the dishwasher. I would let them in because I was not notified of this. Also never In formed a problem with dishwasher. With the virus I know everything changed a lot. These issues I brought up would not stop me from recommending Timber Tops and this Cabin. We have the best views and will stay here a 3 rd time.

Cabin was gorgeous, very clean and elegant looking. We stayed 2 nights and absolutely loved view from master bedroom upstairs. Bed was most comfortable I’ve ever slept in. We will definitely b back!!

The cabin was beautiful and the view was beautiful. We could watch the roller coasters run looking over Dollywood. Also, the fireworks Fri/Sat that Dollywood shot off were an added bonus! I do want to clarify that the upstairs is a loft with a kind bed. I thought there would be two separate bedrooms AND a loft with pool table etc. It's all one big room upstairs and 1 king bedroom downstairs. Perfect for 4 people, but would not recommend for more. The pool was at the bottom of the mountain and you had to drive there. The playground was in walking distance, but not real close.

Beautiful view. Spacious and comfortable.

We stayed at A Shinning Starr...as alway we had a great time , love the additional bed upstairs , and the cabin seemed overall cleaner this year, only recommendations I can make it there needs to be a curtain on the window above the stairwell to give privacy from the neighboring cabins balcony and the pool table cover needs attention as well as the pool sticks all needed tips replaced...not complaining just recommending...we had an awsome stay at an awesome cabin!!

The service was spot on and prompt. We had an issue with the cabin and the service tech was there immediately and took care of it.

The view was incredible!!!

Our Cabin was very clean. Office very helpful when we stopped to check in. Even took us to show us location of our cabin.

We had a wonderful stay, the staff at timber tops was great, the view was amazing, we'll be back next year

Check-in/check-out process was very easy. Our cabin was spotless and looked exactly as promised in the photos. We were very pleased!

Very happy with our stay! The cabin was very clean, we had a beautiful view, and the kids stay entertained!

Very helpful

From booking through every detail, great experience!

From the call from you all to give us the key code to the call I made letting you know we had cleared out, our stay was perfect. We love everything about each stay we have had with Timbertops. I had to change my November reservation and the office staff was so accommodating and helpful. See you then!

Very nice experience.

Everything was perfect! The staff was very helpful and the cabins were lovely , will definitely be back soon!

Great we are planning another trip

we were so impressed with the cabin we decided to-stay 2 extra days which we got a deal thanks to the attendant at the office who was also very informative on thing to do .we have been going to Florida for the last 7 years this is our first of many more years in the smoky mountains.totally blown away by the scenery friendliness and things to do.thank you for such a wonderful experience.glad we chose timber tops.allready planning next year!!!!!

Are stay was outstanding, and would like to thank everyone involved with Timber Top

Amazing

This was an awesome vacation. We loved the cabin, the views...everything. The cabin was the best!! Beautiful and immaculate!

Wonderful cabin, easy check in and departure instructions.

When we arrived the check in was super fast and the lady that helped me was very nice. The cabin was beautiful and very clean as was the grounds outside. The hot tub was amazing, especially with the view and the privacy. The cabin had everything we needed and it was so close to town if we had needed anything. We checked in on Thursday and by Saturday morning we were talking about our next stay at the cabins. We plan on booking another cabin within the next few months for all our family to come stay with us for a family vacation. This was a perfect getaway for the two of us and we loved it. Thank you to everyone at Timber Tops for an amazing experience.

From the booking all the way to check out your staff is always so helpful and patient with me. We walked into the cabin (familiar to us now) and of course it was spotless. We loved every minute of being here. The views are spectacular and we were able to 'check out' of life and relax as we so needed.

Check in was quick. Cabin was in good shape. No maintenance issues this time. (We had some maintenance issues on our previous visit)

Nice experience. Would recommend.

Everything was great. Communication w as good and the cabin met and exceeded our expectations.

We loved our stay. We will be back for sure. We especially loved the view for the fireworks ever night we were there. Thanks so much

Cabin was great as usual...coulpe things owner might need to know. Dishwasher leaks into floor sometimes and cabin could use a real deep cleaning that the regular cleaners don't do. Between boxsprings and rails...deep scrub tiles...ect

The cabin was wonderful! We were devastated because we had to leave a day early because of my mother falling & breaking a hip.

Very good experience

The cabin was clean, pleasant, wonderful view, and we were very content there. The checking in and out was easy and personnel very nice. One hitch, TV didn't work, called and got maintenance, found remotes had been switched from one room to another but the young man was so nice about it.

Excellent

You're the best.

It was great cabin was clean and ready when we arrived. Every thing was working and late check in was easy. Thanks

The cabin was spotless, the lady at the desk, (I'm sorry, I don't remember her name), was very friendly and helpful. My stay there was exactly what I needed and I will be back! The only drawback was that there should be flat screen tvs in the rooms with HD. Happened to stay there during the Super Bowl and would liked to watch it in HD. But that was a very minor inconvenience. Great Job!!

Amazing customer service and I enjoy stay.

WOW!!! What a beautiful cabin with the most gorgeous views!!! We loved everything!! From the comfy bed, awesome play room, magnificent views, huge jacuzzi tub, hot tub, to Bald Eagle watching! Ohh and the SNOW, just made it perfect!! Just breath taking!! Thank you all so much for everything!! Great communication and very friendly and helpful people!! This was absolutely the best and most relaxing vacation we have ever had!! Thank you all so much! Can't wait to visit again!!!! April M. , Anthony Huff & our 3 yr. old

I was expecting a text or phone call with the door key code as that's what the paperwork said. I had to call once we got to the cabin and get the code. It wasn't a big deal, but would have been nice to had received the info prior to arrival. The cabin was beautiful and clean. Very well maintained and no complaints. The kitchen sink window screen blew off during the wind storm Saturday evening and I retrieved it and placed it on the front deck. Also, there was a lot of water that blew in the back doors on both upper and lower decks as well as dripped down the backwall. You may want to have someone check the seals on the doors and windows. Other than having to wipe up water off the floor on Sunday morning before we left, the overall experience was fantastic. We WILL be back! 🙂

My wife and I couldn't have been any happier with our stay. What a beautiful cabin we stayed in, with just breathtaking views. We are already planning on coming again next year with extended family. Thank you for a trip we will never forget!

Awesome, had a wonderful time, cabin was clean and the view was amazing. We definitely did not want to leave and I have told everyone about the resort and how great it all was. certainly a pleasure and we want to defiantly come back

We enjoyed our stay. It was easy to set up our week. You all helped with entertainment availability.

fine

Timber Tops as usual gave me very good service. The cabin, The Shinning Starr, needs a lot of updating. I would not stay in that cabin again.

great, only issues were toliet on lower level needs tightening , nails on d other than that it was very niceecks need nail hammered in,

I love the ease of booking, then checking in, and out. I always know when we are using one of the Timber Tops cabins (especially the ones of the Starr group) that we are going to enjoy the very best: in cleanliness, beauty of cabin and all that we need is there waiting for us.

Great

We were pleased overall with our stay. We have stayed at timber tops for several years and always had good experiences. There was two items that I would like to address. The first is a reason we've always loved timber tops which is the cleanliness of the cabins. I have noticed on the last three stays a lot of the detail cleaning seams to be overlooked, I know those cleaning crews are not responsible for deep cleaning but running a broom under the beds and cleaning vomit stains off the bathroom vanity shouldn't be overlooked. The second is a problem we encountered at timber tops properties this stay and a July stay last year as well and a stay with one of your competitors cabins in November of last year. The problem is the disconnect boxes for the hot tubs are being left open with the inner cover removed and exposed 240 volt wires and connectors. I think it may be the guys that are cleaning the tubs pulling the disconnects to clean tub. Coming from a licensed TN electrician PLEASE EDUCATE THE CLEANERS ON HOW TO REPLACE THOSE COVERS WHEN FINISHED CLEANING. This is not a complaining comment just a couple things I have noticed staying with timber tops many times, keep up the good work!

We had a few issues with the automatic lock on the cabin door, but the maintenance men showed up promptly after I called both times. The problem was finally resolved with a new lock. The phone operators were very pleasant and helpful.

Great

The cabin was excellent of course. We had trouble getting the TV to set up but my husband was able to talk to the desk, and then maintenance who walked him through what he needed to do.

Tvs are old and out dated the is even a VHS in there enough said It was hot while we there the AC is locked to where you can not turn below 72 I'm hot natured hard for me to sleep like that Other than that everything else was good

excellent and courteous staff. The negative is that even though it was the same name A starry night, it was not the same cabin, new location with a different view. This was very unexpected. We enjoyed the view of the smokey mountains last year however with the new cabin location it was above Dollywood

Beautiful cabin! Clean and amazing views! No complaints! Best vacation ever!

Fantastic cabin with a phenomenal view

Awesome

I stayed in A Shining Star for my birthday 9/23/16. It was very clean, nice, and relaxing. It looked way better than the pictures. I will be back for sure!

We thought that the cabin was great. It was very clean and spacious. We also had a great view of the Smoky Mountains. The only thing that was disappointing was that the hot tub was cold and we had to have maintenance come to get it to start heating up. It then took 3 days (almost our entire trip) before it finally got over 100 degrees.

This cabin was one of the cleaner ones we have stayed in. We'll equipped and the view was great.

Cabin was in a great location. It was very clean and staff was helpful. Hot tub would not turn on.

Excellent.

It was good

We loved our cabin. My only complaint is being 5 months pregnant and not being able to use the bathroom at the office after driving 5 hours and checking in. But aside from that we had a great view, awesome neighbors and it was peaceful at night.

Our cabin was beautiful and clean. It would've been a total 5 star experience if the second pull out on the top floor would've been useable. The pull out was not in good enough shape for my 10 year old to use. As far as sleeping arrangements, the soft sheets were great but the extra blankets we didn't use. They seemed very worn and rough. We actually purchased blankets for our children to use while we stayed. The cabin said it slept 6 and we had 2 adults and 3 children. Also we only had the tv on probably 3 times but only 1 remote would work the dish in 3 different rooms. This was our first stay in the area. We loved our overall experience and would definitely use timber tops again.

Cabin was very clean! Lots of amities and great view.

Angie Was very helpful in finding us a cabin in a short time.we loved our stay ,thank you for every thing.

Cabin was clean and beautiful! Great location and great views!

Our cabin was very clean,our view excellent, supplies adequate..we've booked at Timber Tops many times in the past and are never disappointed. We have NO complaints..

Overall, we did like the cabin and the view. Staying in a cabin overlooking the Smokies is always a must when we visit Tennessee. However, we are disappointed to see the prices rise over the years and the customer service decline. For example, we were told two weeks prior to our stay, that our original cabin was no longer available. We were asked to select another cabin, none of which seemed of the same quality as the original with two bedrooms/beds. We were told we would not be given any type of discount for our inconvenience or downgrade. It seems the company is unwilling to even offer a 10% discount for customer dissatisfaction, just tickets to attractions we've either done a million times or are not interested in at all. Then, when we arrived to the cabin, our locks wouldn't open. We had to wait about 20 minutes in 90-degree heat for a maintenance worker to let us in. We also had a rough experience with Timber Tops and our hot tub last year. A lot of things are out of your control, but it's how you respond to those issues to satisfy your customers, that makes the difference. And, at this point, it doesn't seem like Timber Tops is willing to go the extra mile for a customer who has been coming back for years. So, sadly, we may be looking at other rental companies for our visit next year. I'm very disappointed. I used to recommend Timber Tops to everyone, but now I am hesitant to do so.

It was a very nice, clean cabin. We were disappointed the pool was closed.