The chalet was very nice. Your staff was professional and polite. I will stay again.

I have stayed with Timbertops many times in the past and have always had an enjoyable experience.

It was very nice and the view was beautiful

Very clean and spacious, we loved it.

The property "ABOVE GATLINBURG" was exceptional. Plenty of room for our (3) families and gave each family their "own" space. Will continue to use Timber Tops Cabin rentals for our Gatlinburg mini vacations.

Had a wonderful time and the cabin was beautiful!! Out of the 5 days we stayed we seen bears 3 of those days. Well be back!

‘’Above Gatlinburg” cabin was a very nice cabin with convenient location to downtown Gatlinburg. The layout of the cabin is very good, especially for multiple families. It has two kitchens and two separate suites downstairs as well as another bedroom upstairs. It has many nice amenities like a pool table, air hockey table, hot tub, screened in porch. Had a few hiccups like the stove upstairs wasn’t working but receptionist is very nice and addressed the problem.

I had my eye on this cabin for a while, but unfortunately it did not completely live up to my expectations. We have stayed with Timber Tops numerous times over the past 15 years and have always had exceptional stays. We definitely will stay with them again, but most likely will not rent this cabin again. We prefer a bit more secluded--the Gatlinburg Coaster was just feet from our back porch so you could hear people screaming until midnight. We had an oven fire the second day of our stay. Thankfully we put it out before major damage or injuries occurred. However, no smoke alarm or fire alarm went off. Timber Tops did send someone out quickly once we called, and he worked all day cleaning the oven and cabin for us. Customer service has always been one of the best through Timber Tops.

This is our 3rd cabin with Timber Tops. Overall, the experience was pretty good. The location of the cabin was fantastic and the layout was perfect for our family of 9. The cabin itself was a little dated however, a lot of wear and tear on the furniture and bathroom fixtures. The beds were very comfortable; however we were not fans of not having doors on the bathrooms. One of the bedrooms also did not have a TV or a dresser which isn't a deal breaker, but did make things difficult at times. We did see a fair amount of bugs; however most of them were dead so were pleased that the cabin appeared to have been sprayed. There were a lot of cobwebs both inside the house and around all the windows - a lot of areas looked like they hadn't been cleaned in years. Our neighbors were great and we really enjoyed the balconies. We did have some issues with the upstairs air - the last couple of days we were there, it couldn't keep up and was at 77-78 degrees by late afternoon. The air downstairs worked great though! Overall, great location and layout of the cabin. It would have made the experience a lot better if it was updated and cleaned thoroughly.

Cabin was very clean, reservation and check-in process was seamless, and loved that you are pet friendly with no size restrictions. There were some minor issues - leaky dishwasher, no doors on bathroom, and didn't like that you don't get the location until fully paid. Would rent again.

Vernell is super

From the time of booking until check customer service was terrific. Will book through you all again.

You did an excellent job.

We knew this would be a nice cabin from the description and photos, but neither did this cabin justice. The cabin was amazing. Furnishings, lighting, decorations, and the floor plan exceeded our expectations. Christmas decorations were already in place for us as well which was a nice surprise. The views from any of the 5 porches are beautiful. You are truly Above Gatlinburg. The three completely separate living areas worked out great for our family of 7 allowing kids to do separate things if they chose to. I really enjoyed having coffee each morning on the screened in over-sized porch. Our family loved this cabin and we will be booking it for our future trips to Gatlinburg.

Everything was great as always!

I really enjoyed my stay. The house was clean. The beds were comfortable and you all were easy to contact whenever I had a question or concern.

We stay with Timber top every year and it has always been pleasant. I love the new check in feature where you guys call us with the key code instead of us calling you. This is so much easier.

Loved our cabin this year very roomy for the families that stayed. Like layout of the cabin. It was clean and well maintained. We would rent again. Only thing the kids said they would add is a pool close by.

Great service every time I called!! Loved the cabin and the view! The beds in our cabin felt amazing!

We had a great time, cabin was great close to down town easy access to the fun.

Vernell is super .... however, there were several things that would have made the stay more pleasant such as toilet paper . a starter pack is not enough and it was a pain just going to the supermarket for a very necessary supply . also, a better cleaning kitchen sponge would have been handy . can't clean pots and pans with a washcloth . a couple of times, the front lock wouldn't open and had to wake the family to get in

3 couples from my family including 4 children stayed at this cabin and everyone loved it!! The only thing I can say we had problems with is getting the T.V. working properly. 2 of the bedrooms the TV's were not working properly and one of the family rooms, Although it may have been a blessing in disguise because we went ahead and turned the TV's off and enjoy the beautiful cabin.

Everything was great!

Cabin was clean. Enjoyed our stay. Check in and out went smoothly.

The cabin was marvelous, with a 12 person group everyone was still able to have their own space. Everyone in the party enjoyed, and we will use Timber Tops again!

The cabin was clean and spacious. Ample room for multiple families to have their own space. Plenty of dishes and kitchen utensils. We enjoyed the screened in porch any time if the day. The only thing we wished was that a couple trees outside the porch might have been trimmed to allow for more of a view if the mountains. However I understand this may not be allowed. We took in a lot of fun...zip lining, white water rafting, horseback riding, Ober Gatlinburg, scenic drives, the aquarium, downtown shopping and more.

The cabin was beautiful. Mostly spotless only a few cobwebs floating around. But the bathrooms, beds and kitchen were very clean. My only issue is that this is a pet friendly cabin, yet there was no grass available for potty trips. Small gravel and ivy were the options for outside business. That being said, we managed just fine. Would rent this cabin again without hesitation. Location was fantastic. Very close to downtown Gatlinburg. Was really beautiful and very large. Plenty of room for everyone to be together and still find privacy.

We absolutely loved our cabin. It was clean, comfortable and very well maintained! The only inconvenience/complaint we would have is that there were no doors on either of the ensuite bathrooms. The directions were good and dealing with Timber tops was was awesome. We will definitely rent Above Gatlinburg again and if we don't need that big of a cabin again we will definitely use Timber Tops.

We had a great time and the cabin was what we expected from Timber Tops. We are ne ear disappointed when we stay with Timber Tops

It was a great place to stay... Hope to come back next year

better than we expected!

Excellent!!!!!

Excellent cabin, with the exception of the green heater out of order in the room with the air hockey table.

Our family loved the cabin. We have stayed in several cabins and this was our favorite by far. We loved the separate living areas that allowed for all three families to be together but also share some privacy as well.

Customer service was excellent...the cabin was wonderful overall!! A few small issues were: the hot tub only got warm, not hot! The upstairs living room fireplace didn't work. The garage door didn't work... You folks sent someone out extremely early on Saturday morning (not a good idea) and that man (very nice) looked at the door and immediately said it was too big and he would have to come back on Monday with help! (So there was really no reason for us to have been woken up for this...) These issues certainly did not ruin our stay though... It was a lovely cabin, wonderfully decorated and very clean - we had a lovely family weekend!!

Customer service is always good and we have a good time every year we come down.

We had a few items that needed attention. Someone quickly came out. Unfortunately, not everything was able to be resolved.

I appreciated the attentiveness to service. My call was always answered after just a couple of rings, always very polite and helpful. Thank you!

Had a great time. The staff was friendly and attentive from my very first phone call. The cabin was perfect; exactly what we were looking for.