Great experience

We were very pleased with our stay.

This was our fifth time staying with Timber Tops and will not rent from anyone else. Love the ease of checking in and checking out. Love the cabins.

I planned this get-away to celebrate my wife's 50th birthday with our daughter and my sister. This was the first time we'd been to the area and had an absolutely fantastic time. Already provided a recommendation and contact information to a co-worker.

Great Visit

Cabin was as described

Great very nice cabin

The cabin was beautiful! With amazing views!!

Great! We come each year and have already booked our return trip for next year. We always stay in Above the Clouds. We love it!!! One thing I would like to see improved is a recycling option in addition to the trash. We do cook in the cabin during our stays and we had to throw away a lot of recycling as only trash was available.

The cabin was exactly what we wanted. We had a small trouble with the hot tub but you sent Charles out to fix it. He was very thorough in making sure it was good as new when he left. He also was able to replace a couple bulbs in the kitchen for us too. Check in went smoothly and we had a wonderful time. We left a couple of notes about other things that needed to be taken care of but they were small and did not impede our stay. I would of liked a vacuum but there was not one available. Our stay was for a week and we brought our pets therefore I would of clean up a little better before we left.

Great cabin spectacular views--look forward to our next trip!

We stayed at "Above the Clouds" cabin and loved it!! The view was breathtaking!! We had everything we needed for a very pleasant, relaxing stay! We called and asked about a couple of things, and the staff was so nice and got us what we needed very fast!! We will definitely be going back !!!

the overall experience with Timber tops was excellent, they always are on top of the rental process.

Everything was great. Lost power after a storm but that’s nothing against Timber Tops.

Everyone at Timber Tops was polite and very accommodating.

Great location; beautiful secluded area. Nice relaxing getaway

Wonderful cabin. Responsive and friendly staff. Secluded but close to many activities. We'll be back!

always enjoy our stay at Timber Tops we have been coming down from Michigan for 10Years, we have looked around at other cabins but always stay with Timber Tops

The cabin was beautiful We were very pleased.

Fantastic!

Timber Tops has always exceeded my expectations. We recently stayed at another cabin with 27 other family members. When we checked out of that cabin, my sister and I as well as our husbands, reserved Above The Clouds so we could extend our stay. We checked out at 11am and went to Timber Tops and asked if we could check into Above the Clouds early. The representative told us that the cabin was ready and we were able to go right to it. We were tired and needed some quiet time and it was so much appreciated that we could go directly there at 11am. Thank you Timber Tops!

We enjoyed our stay in Pigeon Forge

We stayed at the Above the Clouds cabin. Although it appeared larger in the pictures it was a Fantastic Location. Comfortable accommodations. The view was unbeatable. The check in and out process was simple as can be. I would suggest a table on the top level deck as that is the best view and there is only 2 Rocking chairs with no table to set your drinks on as you admire the view and sunset which was breathtaking don't miss it.

We enjoyed our stay from start to finish, with friendly customer service, our cabin was perfect with a great view and location, the only down side was our dog was limited to one floor due to the spiral steps were too difficult for her to climb but it all worked out. Timber tops is highly recommended.!

we've always been very pleased. However this visit was a bit disappointing. Dirty silverware discovered in dishwasher, poor quality pots, pans and knives. Cabin was lovely and we want to rent it again but kitchen items were not up to par considering the cost to rent.

Easy check in with very clean unit and wonderful amenities.

Check in easy and fast. Cabin had great views and very comfortable

A wonderful place to stay (Above the Clouds) and such a great way to relax! The cabin was clean, all of the amenities were as described and working properly; very comfortable setting with a beautiful view. This was our 2nd stay with Timber Tops within the past year. During our 1st stay, we visited some of the many area attractions and enjoyed the cabin (Birds Eye View). This time, we spent the week in the cabin enjoying the pool table, shuffle board, jacuzzi tub, and darts. What a nice vacation. It has become an annual trip for us. Timber Tops makes the reservation, check-in, check-out process so convenient. The staff is very helpful and friendly. I do not have any "negatives" to report. It was a wonderful, relaxing week. We hope to return soon.

We really enjoyed our trip. This was our first time to Pigeon Forge and using Timber Tops. The booking process was easy from beginning to direct check in. Cabin was nice .. maybe a little out dated.. Loft bed comforter really needs replacing and rockers on top need a fresh coat of paint but overall experience was great!

Made my stay very nice. Kept in touch with me so that I could go directly to my cabin upon arrival. Cabin was in great shape when I arrived. Battery on the door lock died and they sent maintenance to us within minutes to fix it.

The cabin had a wonderful view just like represented in the pictures online. It was clean, stocked with all supplies listed, and well maintained. The things I didn't like were the slope of the yard area and how loud the hot tub was. Other then that, my family and I had a great time.

This was our first time renting from Timber Tops, but it won't be the last. I have rented from many rental company's but this beats them all. The whole staff was very friendly and helpful. The cabin we rented was very nice and had the best view of any we have ever rented in the area. At night you could watch the fireworks at Dollywood from the deck. Also the big wheel at the Island was beautiful to watch it change colors. Above The Clouds is a great cabin for a fun family vacation.

We loved everything except the hot tub seemed to be leaking but it wasn't much.we plan on coming back soon.

Above the Clouds was GREAT!!! We only noticed some minor issues that did not effect the overall rating of a 5. There was a noticeable ant issue that was being treated but the ants could have been cleaned up a little better. Also, there seemed to be a leak in the hot tub which should really be looked into to protect the integrity of the wood deck. Otherwise, everything was perfect. The view was to die for and my kids loved all the amenities. We are already talking about planning a return trip.

The cabin was great! The view was amazing! We loved our stay with Timber Tops....we always do. There was an ant problem in the bathrooms. It needs to be treated again. I know it was treated before our stay. But it didn't upset us in any way. The cabin was lovely!

Everything was clean

It was great other than the ant problem. The $4 shower head in the $300,000 cabin was a little out of place. It needs to be replaced. Otherwise the place was flawless.

Pre check in was great, very easy, good instruction. Cabin was wonderful. The only real recommendation I could make is maybe some laminated cards around telling you how to work certain things... Hot tub, thermostat and esp. the Tv. The main tv had 3 remotes and a keyboard... The keyboard didn't work even though that did have instructions.. We think the battery was dead. The tv downstairs was undone from the blue ray player and my kids had to figure out how to hook up so we could watch a movie... Other than we were pretty happy and intend on coming back.... Thank you

Very pleased with the cabin overall.

Excellent! Super Nice! Super Easy to work with!

Cabin has a very nice view. It also has a very good layout. We needed to by a skillet to cook on and there seemed to be a shortage of other kitchen items as well. The water in the hot tub had a green tint to it, but we used it anyway. I think if those 2 things were addressed, I would give it an excellent rating.

Our toaster was broke and no skillets but I was able to come down to the office and was taken care of. The only slight issues I would have was the hot tub was not in the best of shape ( look like water needed treated, water level low, and a broken in a few areas) and the loft bathroom tub/shower was super slick, could use some traction stripes for kids safety. Most of the darts for the dart board were broken as well. Overall enjoyed the stay as always. Thanks

The only complaint we had was that we did stay in a cabin that allowed dogs and that was ok because we also had a dog. They did not vacuum after the people before us left as there was a lot of dog hair in the rug, couch and coffee table. I cleaned as much as I could with a broom and towel, as I did not have access to a vacuum. I left a note when I left. Otherwise, all was good!

We had an amazing time and are already planning to come back next year. The cabin was beautiful and very clean. Our family had a great time. Only thing was the hot tub water wasn't clean and it smelled like mold. Even after showering I couldn't get the smell off my body. But that is a small inconvenience compared to the great time we had. We will be back for sure.

Overall we had a great experience! We stayed in the Above the Clouds cabin. The view was amazing and the Timber Tops staff were friendly and helpful as always. The only complaint we had was that the top two floors of the cabin smelled of marijuana, likely due to a previous guest. We understand that this is something Timber Tops has little control over, however the smell was so strong we ended up purchasing air fresheners to help with the odor.

Great always a pleasure staying with timber tops!!!

Very helpful when I called to help find accomodations.

Customer service was very nice! Cabin was very clean and we enjoyed our stay!

Once we found the cabin it was wonderful! The pictures did not do it justice. The views were breathtaking. It was clean, well taken care of and truly comfortable. Loved It! Dart board needed an update but was lots of fun. Need a curtain on door of movie room but we put our own and it worked. Loved we had a TV in every room A+ Nice beds and furniture! Kitchen needs updated utensils otherwise very nice. It was truly a wonderful stay and we had a great time - we will be back.

Clean except hot tub water looked gross, easy to check in and out , cabin was well represented on website

To start, I would like to say we really enjoyed out stay and will return. Now for the small stuff, there are a few things that should be addressed, the shower heads need to be replaced, the cook wear also has seen better days. We loved how you upgraded the lower floor into theater seating with a big screen, but one suggestion, you need to add a curtain on the exterior door. I do know in the rental business, renters abuse the place, but from our first visits years ago to our last visit your standards have dropped slightly.

Check in was great, it was easy and zeb was friendly. The cabin was nice. There were some issues that require maintenance but wasn't a show stopper. I'll get to that at the end. The cabin had a awesome view could see Dolly wood from the balcony and the view of the mountains was great. Would have been better but had rain. The home theater was a hit we watched seasons 3 and 4 of the walking dead. The pool table and dart board were fun. Christmas decerations were slim did have a tree it was ok. Now to the issues. The legs on the chairs and tables needs to be tighten up they are loose. The bed in the bedroom makes noises getting in and out of even rolling over. The bed in the loft was good. The dishes and the utensils could be better. The hot tub water was a little bit green looking. There was some small clorine tabs in the floater and even after running it for a while the water still looked like it had a green tint. Did not use the hot tub. Now to the biggest issue. The place was only surfaced cleaned there was a ton of dust on top of the fridge along with mice crap also in the draws there was mice crap. House keeping should have seen the problem with the mice. There is a rodent problem in that cabin. Every morning you would find droppings were they had been. In the sink, counters, on top of the washer lid, the table in the game room and under the theater chairs along with paper that they had chewed up. We didn't call about it because we had our dog with us and we were in the cabin most of the time so glue traps and poison would not have worked. There were glue traps one under the sink and under the bed. Best place for those is along the base boards. Other then what was stated it was enjoyable and had a good time.

Cabin amenities were nice. Location was great. However, seems like housekeeping needs improving. There were mouse droppings on the bed and on the kitchen counters when we arrived, a dirty sock left in the corner of the master bedroom, and old popcorn on the seats in the theater room. Also, water leaked through the ceiling of the master bathroom whenever the upstairs shower was on.

Of course we had a wonderful time! I do have a couple of complaints though. First off after driving from Connecticut all day we had to wait an hour before we could enter the cabin. That meant getting into the car and trying to find somewhere to go for that time. We should have been able to get in at 4PM and did not get the call until 5PM. Once we got to the cabin and were finally able to relax after the long drive, a man was knocking at the door. He was called in for an issue with the hot tub. That was fine but it would have been nice if the front desk people when we checked in told us to expect someone. He could not fix whatever the problem was and left. We had gone out for the day a couple of days later and came back to find a note written on a paper plate telling us that the tub had been fixed. Would have been real nice to know that someone was coming back so we could have made sure we were there - not comfortable having someone in when we weren't there as all of our belongings etc were there. Lastly the hot tub ended up not working. We tried to use it the day after it was supposedly repaired and the jets did not work. Some other minor things were dealing with the mice that ate our food that was put on the counter (I know to expect them in that type of setting but it would have been nice to get a heads up), there were only 2 steak knives (hard for 4 people to eat with only 2 knives) and the upstairs bed did not have a comforter on it. We had a blanket to use so we did not feel the need to bother anyone in the office about that. Other than those minor issues we did enjoy the cabin (our 2nd time there) and also the amazing views!

Very good, 3rd stay in the cabin above the clouds.

The cabin was beautiful but the fireplace did not work when it stated on the paper it comes on October 1st and the hot tub jets only stayed on for about 10 minutes then it would shut off and turn on and off. Other than those two issues, the cabin was perfect and will be back to visit that cabin since we just got engaged there this weekend!!!

Everything was great with our cabin except the hot tub that only worked speraticlly