High Serenity

We had a great time & the cabin was perfect we most definitely will be back with family and friends.

A repair person came the same day of our complaint

Cabin was awsome.Not all of the lights worked.Needs more lighting on the deck.We stayed at High Serenity.

It was truly High Serenity!

Overall it was a good stay

Experience of a lifetime!

Very easy check in

We really enjoyed the cabin High Serenity! We enjoyed everything about our stay! The cabin was clean and had all of the perfect amenities. We enjoyed the hot tub on the deck, the large loft with the pool table and the washer and dryer. It was such a homey cabin and the view, particularly from the upstairs deck, was wonderful! We also liked that it was only about 10 minutes from the Pigeon Forge Parkway. Thank you for a wonderful stay!

Check in was easy and the staff was very courteous.

Great

We loved the cabin, and thank you for making check-in so easy.

The place was great! The views from this cabin were a solid 10/10

Breathtaking view

Good

We loved staying in High Serenity. It was just perfect. The views wer amazing, the cabin was clean and cozy. Jack in was a breeze.

Great!

Check in and check out was easy

Awesome job. Loved the fast check in and check out.

Everything was nice and clean

Cabin is beautiful! We had a small problem with ants on the back porch which was taken care of promptly. We only had one major problem, the carpet in the bedroom was disgusting, had many spots where pets urinated. We still enjoyed the stay since we used the bed on the upper floor. Staff was friendly and courteous.

It was a wonderful stay. Any issues were addressed quickly. The zip line to compensate for the obstructed View trees was well worth it and handled professionally. The only thing I would change is the lack of disclosure that the fireplaces would not be working after a certain time in the year. This was our second trip - but last time was earlier in the year so we assumed it would be the same experience this time. All in all we intend on being return customers.

Great, super easy to get in since decide say of to come. Older cabin but all over we had a great time. It was perfect.

Very clean cabin. Everything was better than we could've imagined!

It was wonderful. Very accommodating. We were able to extend our stay with ease. Everyone I spoke with was very helpful.

You did very well.

ckeck in process was fast and easy

Super clean, well stocked, hot tub guy came right away (all was ok, just a switch we didn’t know about), had a wonderful time and the whole process went smoothly.

The customer service was fine, any employee we dealt with was friendly and helpful.

Beautiful view, nice bed, comfortable furniture, hot tub worked. My wife loved it

Cabin was very clean!! Nicely furnished. Easy check in & out!! Only 2 things I would suggest. A new shower liner in the master bathroom & to clean up after the dogs out front. We took care of our own dog business but realize others do not. It smelled pretty bad out front from a previous dog & we also stepped in a mess. Yuck! lol We really enjoyed the decks & view. Love that we could bring our pup. We will return..Thanks!!

We were really pleased with the cleanliness of the cabin and the décor, and our maintenance issue was resolved quickly. All your staff is very friendly and welcoming!

The clock, microwave, and dart board were broken, and the windows needed to be cleaned. Small stuff. Other than that, the cabin and the view were beautiful. Loved the hot tub and had fun playing pool. The discounts on activities around the area was an extra bonus. We had a terrific time and did not want to leave.

Wonderful service!

Cabin was excellent. Check in was easy and check out was even easier!

It was good. We wished that the view was better... trees impeded the view on lower level... the second floor view was a little better. The parking was only for 1 car. We had 2 and it was difficult. The cabin is pet friendly but not a lot of room to walk. Also, the trash can wasn't locked and something or someone was in it every night. However, the cabin it self was clean and had all the amenities of home.

It was very nice and pleasant. The spiral staircase was not very secure. Other then that very nice 👍

This was our best family vacation! I can't wait to stay again.

Very accommodating in helping us get an extra night added. Answered our phone calls. Cabin was in very good condition.

We have stayed at TT many many times. We tell all of our friends about you. During our last visit we noticed 2 changes that were very different from previous vacations with TT. First- I was not informed during booking the remainder of payment would be debited out of my account a few says prior to arrival. We were always used to paying balance once we arrived. Second- We always (every time) arrive a little after lunch time and we have always gotten to go straight to our cabin. We made dinner show reservations for 5 and was told our cabin was still being cleaned and won't be ready until 4. I understand but we sat at the cabin for 45 min before 4 hoping someone would call us and they called at 4. The funny thing is no one was at the cabin the entire 45 min we sat there. I understand if it's being cleaned but we were late to the only thing my 7 yr old wanted to do on her birthday. Seems the new owners are not as compassionate as the previous owners.

Wonderful cabin and customer service. We had a great time!

Your check-in staff were wonderful. The response time from the Maintenance crew was excellent. There are several things that need to be changed, fixed, replaced, updated in the cabin itself: 1. Although the oven would come on, it would never get even close to a cooking temperature - broiler worked fine. 2. The TV in the Living area on main floor is not hooked up correctly to get all channels. May be a satellite problem. The maintenance guy could not fix it. Channels, features available didn't match TV's in bedrooms (they worked fine). 3. The appearance of the cabin is older than in pictures; owners need to refresh/update things like lamps, plants, curtains and rods in the bathrooms were dirty, in need of replacement. 4. The wonderful fireplace in the living area made the stay an overall wonderful experience and helped us overlook many of the other deficiencies - but the TV/Satellite connection problem was extremely irritating when we wanted to watch TV together. 5. There is literally not much at all of a "parking space" in front of the cabin. Along with no handrail on the steps, made a dangerous and poor first impression upon arriving at the cabin.

The only problem we had were signs leading up to the cabin,some were gone,some were not even there,and your printed out showed #119,but address on the cabin was 2201,it was very confusing,,other than that it was awesome and we will return again

We loved it. The cabin was beautiful, very clean, and well kept. It looked pretty much the same as the pictures. Excellent service. Very easy check in and out. Great location and amazing view . We found a great variety of things to do near by. Will definitely come again in the near future and will bring our kids, family, and friends.

Cozy cabin, awesome view, super clean. We were very happy.

Check in was quick and easy, cabin was clean and beautiful. Enjoyed our stay very much.

Everything was great with the exception of of a load of laundry I put the in the dryer. When it was all done I went to fold it and noticed multiple burn marks and a some small holes in several pieces of our clothing.

Easy direct check in and just as easy to check out

This was our third stay with timber tops and as usual we were very happy with our experience and we will return again next year.

Very well

Loved our stay. Beautiful country, cabin was great. Only one comment to house keeping; clean the light fixture covers in the bathrooms, they were pretty bad. There were a few broken light bulbs over the pool table when we got there, but someone was there to correct that in a short time. Great response. Would do the trip every year if we could.

Easy Check in. Place was clean

Very clean. All basic needs were there (towels, toilet paper, paper towel, dish detergent, etc)

Amazing.. Yall are awsome.. If any one has anything negative to say they are just too picky.. We loved our stay!!

The cabin was fantastic! We'll be back for sure! Just so someone knows, we noticed as we were leaving, the basement door was open. Just as a heads up. Thanks!

I was so impressed with the cabin, everything was set for our memorable vacation. Thank you very much . See you soon

Great job, nice cabin, maintenance was quick to deliver a different refrigerator as our was not working. Will stay again..

This is our second time to stay in this beautiful cabin. The setting is beautiful, not too hard to get to, but has a view of close up and far off mountains. We plan on staying there again next year!

Our stay was good and we very much appreciate that you have pet friendly cabins, however, I would like to see a better description of the cabin as far as pets are concerned. There was really no grassy area to allow my pets to eliminate and walking them was strenuous anyway we walked as I'm not in that good of shape. It would have been helpful in choosing the right cabin. Also you may want to consider stocking the kitchen with a cutting board. We cook a lot and didn't bring one. The bed slept well and the pillows were great. The cabin was clean, no issues with critters or bugs! Overall our stay was pleasing and thank you again for having cabins where we can bring our 4 legged family members!

Reservations are easy as well as check in. The staff is friendly and courteous. There are no hidden fees, etc...

Extremely helpful staff, Kari was the perfect person to speak with when deciding on a cabin to pick. Very helpful and informative on the area and in deciding things to do for the weekend that suited our needs and interests. Checked in very late at night on Thursday, check in and finding the cabin was a breeze with information that was supplied and given. Came to the office the very next morning to sign papers and was greeted with a very friendly and welcoming staff. Would highly recommend to anyone. What a truly great experience overall. Couldn't have asked for a trip to go more smoothly.

Toilet seat in downstairs bathroom is loose and needs to be tightened or replaced. No chlorine tabs in hot tub floater. Clothes washer needs to be looked at. It kept stopping after each cycle and I had to manually move to next cycle.

Everything was fine except for on Friday morning(5/22) and Saturday morning(5/23), we had no running water.