The Tree House

Great cabin, decent communications on what was needed to make check in easy

It was a very relaxing stay

Easy check in process. Friendly staff. Entry code did not work and they were quickly able to resolve issue

The whole vacation experience was very nice. The only thing I hated was leaving. We will be back though. Thanks very much...

Everything met our expectations. Clean. Well-maintained.

Great experience! Was able to book and checkin online or digitally a great help when we were arriving after office hours.

Was an enjoyable experience

The house was beautiful. We had some difficulty finding the house. We called and were assisted immediately. I think it would have been nice to have a list of local restaurants for us to order from or who could deliver Due to Covid we could not go into yet office so maybe That I do is there. Otherwise the cabin was great, there were some cobwebs so maybe a little extra dusting up high! Lol

The tree house was incredible and we truly loved the whole experience! We will definately stay there again in the future!

Amazing! I loved this place and all the amenities! It was very clean and very comfortable.

Awesome and clean cabin

Beautiful cabin! Not as secluded as some, but just enough! Will be back! Thanks!

Excellent

I’ve rented from y’all in the past it was just in my wife’s name and she passed away with cancer.

The Treehouse cabin was absolutely perfect! Best anniversary/Coronavirus getaway! Needed a quite break from reality and that was exactly what we got! Will definitely stay with y'all again!

Wonderful experience the whole time, the cabin was perfect for just me and my husband. Had 4 days of relaxation it's just what we needed thank you

Nice, clean, cozy cabin! Had a wonderful time!

Great cabin in a great spot.

Had a wonderful time, loved the way you incorporated the pool table and dart board for added entertainment. We enjoyed the hot tub at night we even got to watch it snow while in it nice and warm. The cabin was well equipped in the kitchen with everything we needed including plenty of ice in the freezer. The fire place went out but someone came and fixed it soon after we called so we got to enjoy it the second night. The bed was very comfortable and the double headed shower was nice. Love the theme in the cabin and we would love to rent it again sometime!

The staff was very easy to work with and the cabin, The Tree House, was awesome !!

Very nice place

We loved the tree house and will be back every year we can!

Loved being able to check in without going to the office.

phone call when cabin was ready was great!

Great! We loved the cabin. Wish we could have stayed longer!

Customer service was great.

Beautiful and unique place to stay. Loved it!

It was awesome

Great service and the cabin was ready early which was a bonus

Was a very good experience both with customer service and the accommodations

Great

Great

We had a wonderful time at the tree top cabin excellent view and what a beautiful place to stay and relax and enjoy.

Great

Absolutely beautiful and awesome

The stay was fabulous. it was relaxing and all needs were met. We hope we can do it again.

Absolutely wonderful

We were stunned how beautiful and open spaces. We were happy. Thank you...

Cabin was great,enjoyed every minute

Fantastic

The cabin was fabulous. It was nice and relaxing and clean!

Unique theme, clean, dart board (!), pool table, wrap around porch, cozy lighting, excellent directions, tremendous customer service from reservations to early check-in/direct access. Appreciated Gatlinburg Mobile Massage...a must for anyone who stays in your cabins and would love the best massage delivered right to the door!

Awesome! Needed to stock toilet paper and kitchen scrubber pads.

Loved this cabin! Beautiful inside and out. Didn't want to.leave😁we will be back. The staff was excellent as well, especially Jennifer. I know she was probably tired of me calling and asking simple questions but she was as wonderful as could be Thanks again❤

Very clean exactly as described professional rental co

Awesome

Our cabin was beautiful! We had an amazing time and can’t wait to go back!

The tree house was amazing

Awesome!!!

loved it

As always, we loved the cabin. This is our third time staying here. However, upon arrival this time the cabin was dirty. Whoever cleaned before our arrival swept big stuff (tissue, q tip, etc. ) into a pile by the front door and left it. Big cobwebs and dust bolls everywhere. I dropped a pair of socks next to the tv stand and they were COVERED in dust. That was just gross. My only other complaints were that the fireplace was already turned off for the season and it was certainly cold enough at night for it, abs the left side of the bed sinks waaayyyyy down, it’s seen better days for sure. As much as I adore this gem of a cabin we’re going to look elsewhere for our vacation needs.

Perfect

We loved the cabin and loved the free ticket from Explorie. It just seemed that I had to contact you too many times to get our directions to the cabin after we had paid the full price for the cabin rental. I thought that process should be more smooth. My only complain about the cabin was the window in the shower. I am an early riser and my hubby likes to sleep late. It was difficult to not disturb him with the window right there.

WONDERFUL!!!!

It was a super awesome weekend. Hassle free and relaxing. The only downside was the evil feral cats, but that’s nothing to do with you guys. We would most definitely stay with you again.

Opinion arrival the representative at Timber Tops was very helpful, friendly, and informative. When we arrived at our cabin, it was absolutely gorgeous. It didn’t take long to realize our heat had completely gone out. The emergency maintenance man was very helpful and continued to call us several times. He offered us another cabin when he realized that it couldn’t be fixed until morning. Amanda, at guest services, called and emailed me numerous time to apologize and went out of her way to make up for the problem. The next morning heat was fixed very first thing. Timber Tops staff went above and beyond to make our trip memorable.

We had a great time at the cabin.It was beyond our expectations. It was absolutely beautiful work of art.My husband booked the cabin as a wooded view but there was a beautiful view of the mountains from our back deck. Very peaceful and a great honeymoon or couples suite for sure.

Excellent! Nicest cabin we have stayed in and we have stayed in many!

The cabin was beautiful and clean but It wasn't secluded by any means, I picked a secluded cabin for my 30 year anniversary and we were surrounded by other cabins that had dogs and one had kids , not peaceful and quiet or secluded like I was expecting , the booking was easy

Very good will stay again

We had a great time and everyone I spoke with at Timber Tops was helpful and friendly.

We were very pleased from start to finish with our trip. Jennifer M really went over and above on helping us with anything and everything we needed. I would highly recommend the Tree House!! There are two small recommendations we have. One even with the smoked windows still have shades on them for privacy and to block the morning sun if you want. Not having the option wasn't pleasant. Second is to have the solar lamps you put up for more lighting to see getting up the stairs to work. Just having them there didn't do anything. Like I said not a complaint just recommendations. Highly recommend!! Great place with great help from Timber Tops Rental!! Thanks!!

My husband and I loved the cabin. Was very clean. Would have liked to have some kind of shade on the front door though, but that's just me. Also there could have been some more lighting on the steps leading to the cabin. Was pretty dark at night trying to go down them. Would recommend to friends and family and will rent again.

It's a wonderful cabin!

This was our first time there, heard nothing but good things and thoroughly enjoyed ourselves. So much so that we book a big family vacation for Labor day.

We had an absolutely amazing time. It immediately felt like home; we were sad to leave.

We had a wonderful time. The treehouse was beautiful and just perfect put our honeymoon. We did have to stop at the lodge because there was not enough towels even for two people. There was only one washcloth. Other than that fantastic time.

It was very relaxing and this was my first time in the cabins. I did however have one complaint, being that it was my first time. I didn't realise how strep the driveway was and this is something that I should have asked, but as I said it was my first time and during the rain was scared to go out.

Wonderful

Great experience. Loved the cabin!

Wonderful, clean, easy, relaxing

very pleased with our stay. we have stayed in several of your cabins over the years and our only suggestion is try to get more cabins in gatlinburg please.

Absolutely perfect!!!

We enjoyed our stay and will definitely stay with timber tops again!

Nice and clean

Cabin was perfect for our honeymoon. Well cared for and clean. We loved it!

Cute little cabin! It was perfect for the two of us. We loved the secluded location. Everything was clean and in good order.

It was a great location for honeymoon experience.

Very organized and excellent cabins and personal service.

We had an amazing time during our stay at the tree house. One thing we noticed was it didn't look like the high windows had been cleaned in a long time which distracted from the beauty of the cabin. Also, including a $0.15-0.25 dish scrubber in your starter pack would make clean up much easier for guests. But those small thing did not detract from our stay they would just make it that much better.

Customer service was extremely helpful.

it was a great cabin but had some things wrong with it the fan in bathroom didn't work the Rfg had major problems frezzer froze up but the bottom didn't get cold at all two plugs in kitchen didn't work had to move toaster and coffee maker to make them work but all in all ok it was so quite

We had a fantastic stay. Great location and the cabin was beautiful.

Amazing and perfect. The cabin was awesome! It was clean! It was well designed and well kept. It was also stocked fairly with a starter kit. Overall just great experience and cool cabin.

A few flaws. Fan in bathroom not working. Some cobwebs. All in all, the cabin was great.

The cabin was beautifully unique and very clean. We loved everything about it, although the lights were a bit dim for our taste. We definitely want to come back!

Cabin was beautiful, clean and exactly as advertised. It was easy to book and checkin was was a breeze.

Everything was great! The cabin was wonderful!!

Everything was great. The customer service is always exceptional and the cabin was as advertised.

Loved it.

Excellent cabin. Very peaceful and everything and more then we ever expected! The o my recommendation I have is #1 leave extra trash bags. We had no trash bags to change the trash. #2 it would have been nice to be able to close the blinds as the sunrise is directly over the bed makes it hard to sleep in. Other then that we have no complaints and had a great stay!!

Cabin was beautiful. Couldn't ask for a nicer stay.

Cabin was clean and just as pictured. Easy check-in and out. Everyone needs to know to come in a 4X4 as the hill is steep.

My girlfriend and I couldn't haven't been more pleased with the service and cleanliness of the cabin. It was a unforgettable weekend. I proposed to her in the national park. Enjoyed the short drive to downtown Gatlinburg. I didn't want to leave. I loved everything about the place and the city.

I have rented cabins from Timber Tops many times and would not hesitate to use in the future

Beautiful cabin. The mattress be in need of an upgrade.

Room was amazing and everything we needed was right there we had a blast and really enjoyed the hot tub!

We enjoyed our stay at the TreeHouse very much! It was our third visit. We have had a wonderful time there and enjoy all the benefits it offers. It is a beautiful cabin, but it desperately needs more lights on the steps outside coming up from the parking area and at the door coming in as it is impossible to see the numbers on the combination. It also needs additional light in the living room area and curtains and blinds on the windows.

You all really did a excellent job i can't wait to come back see you soon.Happy New year's🎉🎉🎉🎉

Beautiful cabin!!! Would recommend to anyone! Such a quiet and relaxing area for a much needed break!

The cabin is very nice and peaceful. We loved everything about it

We LOVED it!!!! The cabin was perfect! Best vacation ever!!!

We loved the cabin and the staff was so helpful. Will definitely be back again.

Amazing the cabin was wonderful. We enjoyed our time with timber top

Cabin was perfect for the occasion. Not sure who through the company recommended it, but they nailed it. Cabin was clean and decorated beautifully.

Great experience. Clean and stocked cabin. Loved the direct check in.

We loved the cabin. It was clean and cozy. Bed was very comfortable.

we loved the tree house.it was very cozy.. but sorry we did not like the steep driveway especially being curved. steep & straight would have been better. everything else was great.

Your company was very easy to work with and the cabin was in excellence condition. It was perfect for our anniversary getaway!

Stacey was super friendly when we arrived and took time to explain things to us, including highlighting the route on the map. My husband would have liked the option to use the fireplace, and I was disappointed we couldn't watch the free on demand movies. Other than that, everything was very well stocked and clean. The decor was beautiful!

We stayed in the Tree House cabin, which was absolutely amazing!!! Our cabin was so quaint and very clean. The customer service reps were so helpful and always pleasant when we called. Remote access was a nice touch; we didn't have to stop and check in. That was great for us, since we didn't make it to town until late the evening of our scheduled check in. Overall, we had a wonderful time!! We WILL definitely be back to TN, and will DEFINITELY rent from Timber Tops again!!

The room was everything we hoped it would be. We enjoyed all the amenities and the seclusion. The staff was very polite and helpful from booking, all the way up to arrival.

Staff was fantastic. Adrian from maintenance not only came to get our wifi working but gave us amazing tips on beautiful sights to see. And what cabins would be best for our family when we return for another visit. Can not wait to return!

Loved the cabin decor!! Did think there was going to be a little more of a "view". A little disappointed that the pool table was uneven. Had trouble connecting to wifi (given incorrect password) and thought office girl was a little rude about it. Overall, had a fantastic time!

Wonderful stay! The improvement we could see would be a better supply of washcloths and towels for our 6 night stay.