|Jennifer M. - 08/29/2016||5.0|
You were very attentive to any issues we brought up. The response time was excellent. The only thing I had a real problem with was that checkout is at 11:00am. The power was shut off on us at 9:00am.
|Nathan S. - 08/29/2016||5.0|
We always enjoy staying in your cabins, so nice and clean!
|Ricky M. - 08/29/2016||4.0|
Loved the cabin. All of your reservation folks were great. We had a little problem with losing water pressure in the shower. Didn't know why. However, we did see water dripping from the ceiling over the game room. Don't know if it is related. Otherwise, a most pleasant experience! Thanks Timber Tops!
|Mitch T. - 08/29/2016||4.0|
The house was very nice. WE did have an intermittent problem with the water. There were several times when we did not have any cold water. Issue was reported to the office. Don't know if maint. ever came out but we continued to have the issue. Otherwise we totally enjoyed our stay
|Stephanie M. - 08/28/2016||4.0|
Everything went well with the exception of being able to let me know if we could check in early. Housekeeping wouldn't respond to any of the emails that the agent sent in order to be able to notify us if we were able to check in early.
|Jason K. - 08/28/2016||4.0|
|Richard And/or Dianna Q. - 08/28/2016||5.0|
|Rhonda F. - 08/28/2016||5.0|
Check in was seamless...nice to do over phone. Awesome house...beautiful...amazing view! Really enjoyed our stay. Will be back again next year. A few plumbing issues but nothing that would stop us from coming again.
|David L. - 08/28/2016||5.0|
Fantastic Only criticism is that garbage should be emptied during stay With 10 people, we filled outdoor cans in first 2 days and has to store inside from bear Otherwise, fantastic experience
|Pamela M. - 08/28/2016||5.0|
Great! Update your ma to match current GPS street names. Ex. Windy Ln. and Lones Branch turn into 1 road. Your map never changes the name. GPS does work😃
|Barbara T. - 08/28/2016||5.0|
We love the cabin. It was one of our favorites. The only problem was the DvD in the great room didn't work.
|Kristal C. - 08/28/2016||5.0|
Loved the cabin. Had a minor issues but was fixed within 20 minutes. Cabin is well kept and clean the staff are very friendly. With the exception of the insulation between the floors is horrible! But, I would definitely recommend Timbertop to everyone and my family will be back soon
|Eric K. - 08/28/2016||5.0|
Very great experience, hard to get access code for direct check in because of phone issues but still worked out great. Only thing I would suggest with our cabin (Bearly Rustic) would be some type of curtains or shades on all the windows facing the mountains, the sun was bright at times and the sun would make it hot as well. The cabin was exactly as pictured and was very clea, will book again when we return.
|Beth M. - 08/27/2016||4.0|
We were slightly disappointed that we were not as semi-secluded like we were told we would be. Overall though it was a good experience.
|Merle C. - 08/27/2016||4.0|
The cabin was very clean and the view is spectacular. The cabin is starting to show it's age and the couch needs to be replaced. It is broken down in the middle and not comfortable even when sitting on a pillow to keep from sinking in. The bed is comfortable and the bathroom clean. Other than the couch, it was a very enjoyable experience. We didn't use the jacuzzi tub or the hot tub so I can't comment on them.
|Arthur R. - 08/27/2016||4.0|
The cabin was beautiful and the amenities were great! The only thing negative was that there was a lot of dust settled throughout the cabin on the curtains and blinds. Other than that, which can be easily remedied, we Loved it!
|Tina P. - 08/27/2016||5.0|
We absolutely love the cabin, the quality of the interior, and the very fast service. Overall, highly recommended
|Abdulrahman H. - 08/27/2016||5.0|
|Timothy K. - 08/27/2016||5.0|
Everything was wonderful! We had a great time and looking forward to booking next year.
|Bob @ Marsha W. - 08/26/2016||5.0|
Your website was easy to use when we looked into booking a cabin. Booking was easy and all transactions were handled professionally by Timber Tops staff. Information was provided to us in a very professional way and everything was easy to understand and self explanatory. Our cabin was clean as we expected and we had no problems except for the hot tub. We had to call for someone to come clean it but they did so in a timely manner. We enjoyed our stay and will definitely use Timber Tops again when we visit the Pigeon Forge area.
|Susan M. - 08/25/2016||5.0|
|Jason P. - 08/25/2016||5.0|
We have been renting cabins from you for a few years and we are always pleased with your great service!
|Brett L U. - 08/25/2016||5.0|
Excellent. Staff were pleasant and helpful.
|April C. - 08/24/2016||4.0|
Cabin was great despite I almost fell over backwards when the back of one of the fire pit chairs was lose or broken. Lol.
|David W. - 08/24/2016||5.0|
Very clean and as advertised. One and only complaint...the dishwasher was very loud.