Guest Reviews

Bob @ Marsha W. - 08/26/2016 5.0

Your website was easy to use when we looked into booking a cabin. Booking was easy and all transactions were handled professionally by Timber Tops staff. Information was provided to us in a very professional way and everything was easy to understand and self explanatory. Our cabin was clean as we expected and we had no problems except for the hot tub. We had to call for someone to come clean it but they did so in a timely manner. We enjoyed our stay and will definitely use Timber Tops again when we visit the Pigeon Forge area.

Susan M. - 08/25/2016 5.0

Spectacular

Jason P. - 08/25/2016 5.0

We have been renting cabins from you for a few years and we are always pleased with your great service!

Brett L U. - 08/25/2016 5.0

Excellent. Staff were pleasant and helpful.

April C. - 08/24/2016 4.0

Cabin was great despite I almost fell over backwards when the back of one of the fire pit chairs was lose or broken. Lol.

David W. - 08/24/2016 5.0

Very clean and as advertised. One and only complaint...the dishwasher was very loud.

Linda T. - 08/23/2016 5.0

The direct check-in was so great - we loved being able to drive right to the cabin and use the keyless entry code to go on in without the hassle of stopping by an office. The cabin was very clean and the layout was perfect for our brood. We couldn't get over the view and the cabin set back just far enough from the road to feel remote. The only thing I'd have to say was it would've been helpful to have more than one hotpad, and the knives were quite dull. A pitcher would've been helpful as well since we made ice tea every day and had to use the blender pitcher. Otherwise, we couldn't have enjoyed our stay any more than we did and will definitely recommend Timbertops to all our friends and acquaintances.

Tanya R. - 08/23/2016 5.0

This was the best place we ever stayed at. It was clean and had the best view ever. We will definitely stay there again!

Ahmad A. - 08/23/2016 5.0

You did a great jop

Terri S. - 08/23/2016 5.0

Excellent customer service! We had an issue with the air in our cabin. The young man that came out went above and beyond the call to make sure our stay was the best! Thank you!

Julie M. - 08/23/2016 5.0

Great

Sarah M. - 08/23/2016 5.0

Lo

Greg G. - 08/23/2016 5.0

The view was beautiful. We loved the hot tub and spiral staircase. Everything was very clean and decorated very nice. Everything was perfect.

John L. - 08/22/2016 4.0

The cabin was absolutely beautiful, however many of the amenities were not in the cabin as listed on the website. There were not many board games, no Xbox games and very few movies, mostly VHS. I would highly suggest updating.

Sabrina P. - 08/22/2016 5.0

The cabin was perfect! We stay in Pigeon Forge at least once a year and this was our favorite cabin we have ever stayed in. The view was great, there was plenty of room in the cabin and it was an easy check in and check out. I will definitely stay here again.

Daniel S. - 08/22/2016 5.0

Everything was amazing! Exactly as expected! After hours was awesome to pick up the phone so quickly when we couldn't get into our cabin at midnight. We recommend changing out the mattress pads more often. The ones used don't protect against anything. I bought a $100 water proof, stain proof, bug proof, etc, one for our bed that lasted 7 years. $14 a year, just a thought. The bedroom TV most often wouldn't turn off and on with the remote. We got out of bed to hit the button on the actual TV. The living room couch, so comfy to lay on! We didn't get to utilize the upstairs activities or hot tub, we were too busy in town. But we said we'd be back! Great job! Highly recommended you to all my family and friends already!

Vanessa T. - 08/22/2016 5.0

I have used Timbertops for 7 years strong for my marriage retreats and I am always pleased. The cabins are beautiful and service is always friendly. My guests are always thrilled with the views and cabin amenities. This year everything went well. The cabin had an issue with the water pressure (no fault to Timbertops) and we called and received friendly and prompt service. We look forward to continuing to use Timbertops for many years to come for our retreats!

Vanessa T. - 08/22/2016 5.0

I have used Timbertops for 7 years strong for my marriage retreats and I am always pleased. The cabins are beautiful and service is always friendly. My guests are always thrilled with the views and cabin amenities. This year everything went well with the exception of missing wash cloths and towels in some of the bathrooms. Someone from the cabin called and Timbertops responded quickly with a bag of towels. The cabin had an issue with the water pressure (no fault to Timbertops) and we called and received friendly and prompt service. We look forward to continuing to use Timbertops for many years to come for our retreats!

Davanna M. - 08/22/2016 4.0

The cabin had a wonderful view just like represented in the pictures online. It was clean, stocked with all supplies listed, and well maintained. The things I didn't like were the slope of the yard area and how loud the hot tub was. Other then that, my family and I had a great time.

Heather F. - 08/22/2016 5.0

Excellent! We will definitely return.

Richard R. - 08/22/2016 5.0

Cabin was great. Timber Tops was great, helpful and everything went smoothly. Easy check in and departure and any questions answered very well. Thanks

Peggy F. - 08/22/2016 5.0

The customer service was great!

Kathy L. - 08/22/2016 4.0

Was disappointed that the hot tub had no chlorine and smelled bad when we got checked in after a long day of driving was looking forward to getting in the hot tub!! Called the next morning and had a repair man out super fast to fix it! Enjoyed it the rest of the week!!

Michelle And Martin A. - 08/22/2016 5.0

Excellent stay! Cabin was fantastic, just what we needed. Game room was perfect on rainy afternoons and gorgeous deck for watching the moon at night.

Damien T. - 08/22/2016 5.0

Very beautiful cabin!! Very clean and cozy! Kitchen had way more than I expected in utensils and cookware, etc. The view was AMAZING, plenty of games and then the arcade as well. Best cabin I've ever stayed at, hands down!!