Guest Reviews

Grace B. - 09/04/2015 4.0

The log cabin was beautiful- There was a leak under the counter in the kitchen, the ice maker did not work as there were not clear instructions for set up and also the upstairs bathtub leaked in the one on the main floor(the biggest room)

Anthony P. - 09/03/2015 4.0

Love staying in your cabins for the past 9 years have a little issue with the sauna on this trip and the front door lock but was service quickly

Estella J. - 09/03/2015 5.0

It was a beautiful relaxing pleasant time. We all loved it.

Dana R. - 09/01/2015 5.0

i think you all did a great job, and my view of the mountain was GREAT!!!!

Craig D. - 09/01/2015 5.0

My first visit was great we loved the cabin it is a bit pricey but It was a nice stay we are looking to visit again in November but we are price shopping first but would love to do more business with you guys

Jaime D. - 08/31/2015 4.0

Overall great experience. Wish the pool layout was better putting more distance from bedrooms. Beautiful cabin though.

E. - 08/31/2015 5.0

Loved our stay in Knotty and Nice! The cabin was beautiful and clean. We felt secluded and like we were in the mountains, but were also very happy with how close we were to town so getting to the local attractions was very easy. We can't wait to go back again!

Chris V. - 08/31/2015 4.0

cabin was very nice, employees very friendly, only issue was toilet was stopped up when we got there, did take 1.5 hours for someone to come fix it but he came and resolved the issue and was very friendly. Appreciated him coming out and taking care of us. Would have no problem using Timber Tops again.

Stacia J. - 08/31/2015 4.0

TV did not work. Technician arrived shortly after we called and stayed for a while until it was working. Cabin was very clean.

Lisa G. - 08/30/2015 4.0

Stacey was super friendly when we arrived and took time to explain things to us, including highlighting the route on the map. My husband would have liked the option to use the fireplace, and I was disappointed we couldn't watch the free on demand movies. Other than that, everything was very well stocked and clean. The decor was beautiful!

Aldwin E. - 08/29/2015 5.0

The cabin is in a remote location, but well worth the short drive to anywhere in the Pigeon Forge/Gatlinburg area. Spacious, gorgeous views, well appointed but slightly worn furnishings. Staff was AWESOME from beginning to end. I forgot the paper with my key code during one of my many trips down the mountain. They helped me immediately. When the satellite internet went out, they called me to ask permission for a technician to come and repair it before I even knew there was a problem! The only suggestions we would have: the mattresses are showing their age and are really in need of being replaced. We did find lots of cobwebs, but the areas that really count were 'guest ready'. Nothing would detour us from staying again.

Linda M. - 08/28/2015 4.0

Really loved the cabin. It seemed smaller than the pictures on the website. The view was excellent, loved the sunset. Not enough room to play pool in the loft. Could not play electronic darts as they would not stick in dartboard. Everything else was great!

Steven P. - 08/27/2015 5.0


Christy F. - 08/26/2015 5.0

We stayed in the Tree House cabin, which was absolutely amazing!!! Our cabin was so quaint and very clean. The customer service reps were so helpful and always pleasant when we called. Remote access was a nice touch; we didn't have to stop and check in. That was great for us, since we didn't make it to town until late the evening of our scheduled check in. Overall, we had a wonderful time!! We WILL definitely be back to TN, and will DEFINITELY rent from Timber Tops again!!

Joanna C. - 08/26/2015 4.0

We love Serenity Song, especially the drive back to it and the fact that the driveway is not too steep and the parking is on level ground. You feel the quiet, and get to see a mountain view without burning your brakes up. Every year we have trouble with the DVD player and TV not working correctly and needing to call a maintenance man. The cabin was cleaner this year. Thanks

Sean W. - 08/26/2015 5.0

We were very impress with our cabin. My family and I enjoyed our stay and we will definitely return and tell our friends.

Perry O. - 08/26/2015 5.0

fantastic, Everything was just as we expected and we look forward to renting with Timber Tops again , probably the same cabin. Keep up the good work . We will highly recommend to our family and friends to use Timber Tops Luxury Cabin rentals when traveling to the Pigeon Forge ,Gatlinburg area. Thanks again for the great experience.

Sue W. - 08/26/2015 5.0

Automatic check in was easy and convenient. The cabin was clean and all instructions for entering and exiting were easy to follow.

Bill P. - 08/25/2015 4.0

We loved the cabin and it was very well stocked - just as you said. We were a little disappointed that the hot tub was not working correctly and that it couldn't be fixed while we were there. We appreciated that you fixed the jacuzzi in the bedroom very quickly. We would rather have had a grill on the deck like the picture showed but thankful there was a charcoal grill there to use. A very good experience overall!

Phillip W. - 08/24/2015 5.0

We loved our cabin, everyone had a wonderful time.very clean, and comfortable.

Lynn S. - 08/24/2015 4.0

We had a wonderful time the only thing is no broom or mop

Jamala M. - 08/23/2015 5.0

The cabin was beautiful. The staff was wonderful in preparing our stay to be pleasant.

Dawn F. - 08/23/2015 5.0

The cabin was perfect for us, clean and cozy, and centrally located. We will ask for this cabin specifically in the future. Also, coming in just before closing, the staff was very friendly and helpful.

Mary N. - 08/23/2015 4.0

Very happy with our stay and will be staying again next year for the third time :)

Alinda B. - 08/23/2015 5.0

Staff was courteous, helpful, cabin clean and beautiful, loved discounts