|Judith N. - 12/09/2016||5.0|
We were displaced because the cabin we rented had no water or power. We were upgraded to a fabulous cabin at no additional charge. We enjoyed it so much we will be requesting this upgraded cabin again. Win-win for all!
|Heather M. - 12/07/2016||5.0|
Customer service was great. My husband and I were worried after the fire in Gatlinburg but all of our questions were answered and the ladies we spoke to were very helpful. As always the cabin was perfect and the service was great! We hope to be back again next year for our anniversary.
|Cherese L. - 12/06/2016||5.0|
We had a great trip. You guys do a great job of making everything super convenient and accessible.
|Elisabeth U. - 12/06/2016||4.0|
The cabin was beautiful, the view spectacular. It was slightly alarming to realize we were being videotaped without our knowledge though. And, there was a confusion about an agreement to have our therapy dog with us, which was handled, after I paid an extra $200. This was our second Vista to Mountaintop Paradise, and to be honest, it's my favorite place to be. I wish I would win the lotto to buy it so we could continue stay there. We feel blessed to have made many wonderful family memories there.
|Antonio F. - 12/05/2016||5.0|
More than awesome!!!! You can really tell that the owner/timber tops takes great pride in the appearance in this beautiful six bedroom cabin very spacious I would definitely recommend to family and friends. When you plan your stay please ask for Ms Vernell Sooner she is the best truly heaven sent.
|Deborah T. - 12/05/2016||5.0|
STAFF IS GREAT! FANTASTIC TRIP. CAN'T WAIT TO PLAN ANOTHER ONE.
|John K. - 12/05/2016||5.0|
The cabin was fantastic. We had a great time. Only issue that we had was that the hot tub needed to be cleaned but that was not that big of a deal.
|Shelia H. - 12/05/2016||4.0|
Cabin was beautiful and fit most of description that was on website. We throughly enjoyed our stay. The only issue I had was the check in process. Spent 20 minutes trying to reach the office to get cabin information. No answer and when I did finally get someone was not given full details to cabin even after I specifically asked if there was a gated entrance. Spent another unnecessary 20 minutes driving around sark unfamiliar mountain roads when I finally call back and find out the cabin was located behind gate.
|Teri D. - 12/05/2016||5.0|
Transactions easy, nice CSR's, cabin was as described.
|Delmear B. - 12/03/2016||5.0|
Fabulous, this was my second visit to the mountains, i so appreciate the time I spent. I look forward to my next stay.
|Linda S. - 12/03/2016||4.0|
Check in process was great. On Monday night we had to evacuate from the fires. Very scary experience!! We left all of our food and got down the mountain as quickly as we could. Jason the caretaker called to check on us which let us know the situation was serious. Cabin was beautiful, clean and we loved our experience until Monday night. We were not able to stay for our paid vacation through Friday the 2ns.
|Rodney W. - 12/03/2016||5.0|
Excellent.....absolutely the best cabin rentals in Tennessee.
|Susan C. D. - 12/02/2016||4.0|
This was the second time I used Timber Tops for our Tennessee vacation. We enjoyed out stay. Had small problem with the dryer knob, called and it was fixed that day. This is no fault of Timber Tops, but when choosing a cabin to stay in, we didn't realized that getting there was in an area that the roads were very narrow and it took a little toll on my husband's truck. This was the first time we traveled with our pet and like that they have pet friendly cabins. Thank you Timber Tops and we will be back. Prayers for the Community of Pigeon Forge and Gatlinburg, we will be back. Thank you to Timber Tops for our stay!
|Frank S. - 12/02/2016||5.0|
Check in easy and fast. Cabin had great views and very comfortable
|George W F. - 11/30/2016||4.0|
Had problem with tv, but it was fixed that afternoon.
|Paul S. - 11/29/2016||4.0|
excellent and courteous staff. The negative is that even though it was the same name A starry night, it was not the same cabin, new location with a different view. This was very unexpected. We enjoyed the view of the smokey mountains last year however with the new cabin location it was above Dollywood
|Amanda W. - 11/29/2016||5.0|
We absolutely loved the cabin! Seasonally decorated and very clean.
|Movva P. - 11/29/2016||5.0|
We had a great time with our friends at the cabin and the view from the top of the mountains is amazing.
|Amy W. - 11/29/2016||4.0|
|Henry And Stacy P. - 11/29/2016||5.0|
We actually own A Great Escape. We did find it in much better condition than the previous management company we had. Thanks
|Carol G. - 11/29/2016||5.0|
I like direct check in and the cabin was very clean. This particular cabin needs new skillets for cooking. Other than that everything was great. We had to call maintenance because our toilet was running and overflowed eventually and flooded the bathroom. The person responded very quickly and was very helpful especially since it occurred on Thanksgiving Day.
|Arthur S. - 11/29/2016||5.0|
Great cabin! Had everything we could need. The Christmas tree was a pleasant surprise.
|Katherine M. - 11/29/2016||5.0|
Very clean and ready to go! We did purchase and donate some pot warmers to the cabin so that we could get items safely out of the oven. Might be time to replace the measuring cups and re-box the games from downstairs. We really liked the beds and that the fridge was ready to go and the gas fireplace was fun and produced a lot of heat. The temperature might need checking on the hot tub - it did not warm up very much. We had a great time and look forward to being a repeat customer- great location once you make it up the hill to the corner - the sign on last corner needs a little work on it also! Thanks for helping us have a special Thanksgiving!
|Diana C. - 11/28/2016||5.0|
The cabin was nice. The location was great. We could have used another set of dish clothes and dish towel and a couple more pot holders. Since we were staying 6 days. We could have used a few more bath twos in the shared bathroom downstairs. The view was awesome. We hope to be able to use the fire pit next visit. The view is awesome from that area too.
|Melvin E. - 11/28/2016||5.0|
Very good loved it